Resume
For me, digital innovation is all about moving the needle and creating real, lasting change. I'm passionate about taking a sustainable approach to business and infusing my work with values that will have a positive impact on the world. Whether it's through 3D design, CX trends, digital solutions, technical writing, or content creation, I strive to create meaningful experiences that will help shape the future. If you're looking for a digital partner that prioritizes sustainability, innovation, and creativity, I'm your man.
Actively seeking a new challenge
CX & AI Solutions Consultant · Knowledge Management
Technical Writer · Digital Transformation · Technical Communication
3D Product Design & Animation · VR/AR ·
Hybrid · Remote
Technical Communication Manager - Intercom lead
@ tipee SA
November 2023 - Oct 2024
I specialize in streamlining technical information flow and implementing Intercom for customer engagement. I facilitate omnichannel service and focus on customer-centric approaches to enhance satisfaction. I help improve communication by leading Implementation of intercom for AI conversational customer engagement. Key ideas for a Technical Communication Strategy and robust internal knowledge base.
Chief Happiness Officer & Director of Adventures
Reporting to: Chief Mom Executive Officer (CMEO)
@ Bellia-Boerger Familly
August 2014 - Present
Leading agile family operations for my extraordinary son, who rocks life with CTNNB1 Syndrome. As head of our highly specialized home management unit, I:
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Spearhead mission-critical projects including "Operation Toothbrush" and "Project Hello World"
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Drive key performance indicators in the Snack Division, Entertainment Department, and Outdoor Exploration Unit
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Orchestrate cross-functional collaboration between medical, educational, and therapeutic stakeholders (while maintaining our primary KPI: fun)
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Champion innovative mobility solutions, whether deploying wheels or walking assistance technology
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Implement comprehensive happiness strategies through our proprietary "Love & Laughter" framework
Core Values:
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Kindness First ; Maximum Joy ; Adventure Always ; Empathy Excellence
Additional Responsibilities:
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Chief Cheerleader ; Director of Hugs & High Fives ; VP of Making Things Possible
ROI (Return on Love Investment): Immeasurable ♥
Digital Innovation & Solutions Manager
@ Eversys S.A.
January 2022 - Feb 2023
The role entails conducting cross-department audits to gain a comprehensive understanding of the company and its ecosystem, facilitating the establishment of a roadmap for digital transformation and defining objectives spanning the next 1 to 5 years. Additionally, it involves configuring a comprehensive tools package for Eversys and its subsidiaries, encompassing after-sales solutions, communication channels, and organizational tools. Furthermore, the role requires monitoring global trends in digital tools and organizational improvement software, and leveraging insights to drive the implementation of innovative digital initiatives.
Technical Communication & Documentation Manager
@ Eversys S.A.
December 2019 - 2022
I established and led the Technical Communication Department, setting up resources, tools, objectives, KPIs, budget, and long-term strategies.
- Responsable for the development of all product and customer technical documentation.
- Digital innovation in terms of Customers Service Tools- implementation of a third party ticketing system.
- Implementation and management of a Knowledge base (new support web platform) solution connected with the ticking system.
- Implementation of a chat, and VOID Voice solution for customers.
- Implementation of an XML CMS documentation system connected with the Knowledge base system and the translation agency TM.
- UX satisfaction, improvements and analysis.
- Costumer focused.
- Critical thinking and problem-solving skills
- Strong planning and organisational skills
- Hands-on self starter and experience working in a fast-paced environment, multi-tasker.
Technical Communication Specialist, Creative Technical Writer, 3D Content Creator, Instructional Designer
@ Eversys S.A.
November 2017 - 2019
- Implementation of documentation solutions using FrameMaker and InDesign;
- Creation of all new documentation for the Cameo Machine;
- Creation and maintenance of high-quality technical documents such as user manuals, service manuals, product updates and spec sheets that meet applicable standards;
- Creation of 3D animation videos such as tutorials and assembly instructions using Keyshot and After effects;
- Gathering of all necessary information, owning the whole process including revision and approval;
- Communication with customers, such as tech newsletters, technical updates;
- Edition and proofreading of the Knowledge-base (online help) entries dedicated to supporting our distribution partners;
- Organise and manage the translation of all technical documents;
- Various forms of documentation projects within the customer support department;
Project Manager - Technical Writer
@ Karbonic
November 2010 - 2017
Active in medical, dental, watchmaking, consumer goods and mechanical industries, working as a technical writer I created and maintained documentation such as user and service manuals, API, GUI and HMI as well as marketing content (e.g leaflets, 3D animations and 3D renderings). As an account manager I developed new markets and signed new deals in various industries. My tasks also included negotiations with customers, binding quotations and billing.
Mechanical Designer
@Maillefer; Nextrom, Endes, Bobst
Previous 2010
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